Frequently Asked Questions
If you don’t find the answers you’re looking for here, reach out through the contact form below!
Shipping & Returns
What are shipping times and costs?
Shipping rates and times will be calculated at checkout based on items ordered and destination.
We aim to dispatch orders within 3 business days. We're a single human shop, so during busy periods such as holidays, it may take a little longer to get your package out to you. In such cases, we'll give you a head's up by email.
Do you ship internationally?
Yes, we ship internationally to countries where we can support delivered duty paid (DDP), which means that duties and taxes are included in the cost you see at checkout.
If you don’t see your country listed as a shipping destination at checkout, please reach out at studiopikpik@gmail.com and we can see if it’s possible for us to arrange to ship to you.
Do you pack my order with recycled materials?
Absolutely! We collect clean packaging material from family and friends in order to reuse as much as possible. This may include bubble wrap, foam, paper void fill, packaging peanuts, craft paper, etc.
Any new materials used are recyclable and/or compostable.
Thanks for helping us be a little better to our planet <3
Can you send my order to a gift recipient?
Of course! Put your gift recipient’s name and address down as the shipping info and we’ll ship your order directly to them.
If you’d like to include a note to them, we’d be happy to include one for you. Please give us a head’s up at checkout or email at studiopikpik@gmail.com to let us know.
What’s your return policy?
Due to the small batch handmade nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed. However, if you have any problems with your order, please reach out ant studiopikpik@gmail.com and we'll work together to figure it out.
What happens if my order breaks during shipping?
Although we take great care in packaging each piece to ensure it arrives safely, mistakes can happen in the shipping process.
Please check your order upon delivery. If the item is damaged, please reach out to hello@studiopikpik.com with photos of the shipping packaging and product within 48 hours of delivery. Depending on stock, we may be able to send you a replacement or issue a refund.. either way, we’ll work together to figure out a solution!
Ceramics materials & care
Microwave & dishwasher safety
Finished ceramic drinkware and dinnerware pieces here are food, microwave, and dishwasher safe, and will be clearly listed as such in the product pages.
For decorative pieces, there may be cases in which special techniques or materials are used that make the a piece either not safe or not recommended for food, microwave, or dishwasher use. This will always be clearly noted in the product description. For example, anything with 18k gold luster shouldn't be microwaved or put in the dishwasher, and anything that's been raku fired will not be food safe or water tight. Please check descriptions carefully before purchasing!
Avoid temperature shocks
Please make sure not to temperature shock your ceramic pieces from hot to cold or vice versa.
For example, it’s okay to microwave a room temp piece, but please don’t put a mug that’s been in the fridge or freezer directly into the microwave!
To prevent heat shock breakage, do not microwave empty ceramic ware and, when filled, do not subject it to prolonged time in the microwave (try to keep reheating to 2-3 min).